Terms & Conditions



About Us

We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@ernest-charles.com.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and any items that you wish to buy simply enter the quantity you would like and then click on the "add to basket" button to put them into your shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to process your order.

We accept credit card payment. If your credit card is from a country outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Delta, Mastercard, Switch and other major credit and debit cards. You may send your credit card information via phone, fax, traditional mail or over the Internet.

If for any reason we are unable to despatch your order due to stock levels, or any other circumstance that may arise, we will endeavour to contact you informing you of the nature of the delay and, wherever possible, advise you of when we anticipate your order will be ready for despatch.

Cheques should be made payable to: Ernest Charles.

Delivery and Handling

UK Mainland Orders:
Order under £45 - there will be a charge of £3.95 for postage and packing.
Order £45 or more - delivery is FREE of charge.

For deliveries outside the UK, including the Scottish Highlands, Northern Ireland and UK off-shore islands, please contact us on 0800 7316 770.

INTERNATIONAL ORDERS: Please contact us to obtain a price for delivery on all international orders. These will be despatched via Parcelforce Worldwide Standard Service. Charges vey per location. For heavier consignments and seeds, where there may be phytosanitary regulations, please contact us for details.

Expected delivery times:
We aim to deliver within 5 working days to most addresses in the UK. Delivery to the Highlands and Islands may take a few days longer. Please note that deliveries over the Christmas and Easter periods may also take longer than normal.
Europe (selected items only - confirmed on receipt of order): 5-8 days
USA & Canada (selected items only - confirmed on receipt of order): 5-10 days
Far East and Australasia (selected items only - confirmed on receipt of order): up to 28 days
Rest of World (selected items only - confirmed on receipt of order): up to 28 days

COLLECTION: Unfortunately we are unable to allow customers to collect from our busy milling and blending site.

Delivery Schedule

All ordes are despatched as quickly as possible and from our receipt of order, you should receive goods within 5 working days in the UK. Please note that delivery of our outsourced products may take longer, as may delivery over public holidays / Christmas time.

Back Orders

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, VAT at the current UK rate is included where appropriate.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed and we use a certified SSL (Secure Socket Layer) Server. Orders are only decrypted after they reach our system. They are not held in clear text on any website.

Guarantee

We stand or fall by the quality of our products and service and believe they are second to none. However, there will be no quibble if they genuinely fail to come up to your expectations. Let us know within 14 days and we will replace the product or refund the price. This does not affect your statutory rights.

Reaching Us

If you need to reach us, please e-mail us on sales@ernest-charles.com, alternatively, you can call on 01363 84842 (International +44 1363 84842) or fax us on 01363 84147 or write to us at Ernest Charles, Copplestone, Crediton, Devon, EX17 2YZ, England.

Privacy Policy

We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Returns: If you should have any genuine reason for disappointment simply let us know within 14 days, and we will either replace the product or refund your money. This does not affect your statutory rights.

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